GENERAL INFORMATION

BUSINESS SERVICES
For all your business services you can contact the reception. You can have your documents copied and/or printed at the reception against payment. You can mail your document to info@hotelara.nl.

VISIT
It is not allowed to receive guests in your room. The reserved number of guests is the maximum number of persons allowed in a room.


PAYMENT TERMS
Van der Valk Hotel ARA accepts the following payment methods:
Pin/Maestro
Credit cards: American Express, Diners Club, VISA and Mastercard
Van der Valk Gift Card
Online payment
Cash (we do not accept €200 and €500 notes)

BANK
For the opening hours and locations of the nearest banks, please contact the reception. The nearest cash machine can be found at the address Oudeland 94-36 (3335 VJ).

LUGGAGE
You can temporarily store your luggage at the reception, free of charge. Van der Valk Hotel ARA is not liable for loss and/or damage.

GIFT VOUCHERS
At our reception you can buy gift vouchers ranging from €5.00 to €250.00. These are redeemable at all Van der Valk hotels and restaurants.

SOFT DRINKS VENDING MACHINE
On the 1st and 2nd floor, opposite the lift, there is a vending machine for soft drinks and sweets that you can use for a fee.

FOUND OBJECTS
Up to three months after your departure, you can retrieve your lost or forgotten property at Van der Valk Hotel ARA. We can send your property back to you at a charge. The hotel is not responsible for any damage.

PETS
Dogs are allowed in Van der Valk Hotel ARA, there is a surcharge of €20,00 per dog per stay.

NEWSPAPERS
In the hotel bar you can read various newspapers.

POST
You can have your post sent through the reception. We can also (for a fee) frank your mail (internationally).

SMOKING
Van der Valk Hotel ARA is a non-smoking hotel. Smoking is not allowed in the rooms and public areas. Outside on the terrace is a winter heated smoking area. When we find out that you have been smoking we will charge €200,00 for the extra cleaning costs.

IRON & IRONING BOARD
An iron and ironing board can be borrowed at the reception.

TAXI
You can order your taxi at any time at the reception. Please allow for a waiting time of about 15 minutes.

CHECK OUT
We kindly ask you to check out by 11.00 on weekdays and 12.00 on weekends.

For late check-out options and prices, please contact the reception.

SHOPS
The shops in the centre of Zwijndrecht/Dordrecht are open from Monday to Friday until 18:00, on Saturday until 17:00 and on Thursday until 21:00.

In the centre of Dordrecht, many shops are open on Sundays between 12:00 and 17:00.